Q. How do I restore purchases (iOS/Android)?
To restore your purchase information from each store, use “Restore Purchases” within the app.
Q. How do I cancel my subscription?
To end a subscription, cancel the subscription on the Apple (App Store) or Google (Google Play) side.
The cancellation method and timing of when it takes effect follow the rules of each store.
Q. Generation never finishes / processing is slow
Face swapping takes time, so please wait a few minutes first.
If it still does not finish, please try the following.
- Go to the Results screen and confirm that the status is “Processing.”
- If it shows “Failed” or stays “Pending” without progressing, please contact support.
- Switch your network (Wi-Fi / mobile connection).
- Restart the app.
- Restart your device.
- Reduce the size of the input data and try again.
- Wait a while and try again.
Q. What is “Input Data”?
To perform generation processing such as face swapping, this service handles the following data.
- Source Face Data: face photos used as the “swapping side” (the replacing face).
- Target Data: images and videos that are the “swapped side” (the original being replaced).
Q. May I use someone else’s videos or images?
Using someone else’s videos or images is prohibited in principle. Always obtain prior permission from the person and rights holders before use.
Q. Where is Input Data stored?
- Source Face Data: stored on the device until the user deletes it. It may be uploaded to servers for generation processing, but is used only temporarily and promptly deleted after upload.
- Target Data: uploaded to servers for generation processing and promptly deleted after processing is complete (not stored on the device or server).
- Note that reference (link) information to the original data on the device is shown in the app’s library screen and similar areas.
Q. Where are generated images/videos (Generated Data) stored?
Generated Data may be temporarily stored on servers so that users can view and play it back (see retention periods below).
Q. How long is Generated Data retained?
- Generated Data for free users: 24 hours
- Generated Data for paid users: 7 days
Q. What happens after the retention period ends?
After the retention period elapses, Generated Data is automatically deleted from servers.
Q. Can I recover a video after the retention period has ended?
Generated Data is automatically and completely deleted from servers after a certain period. Recovery is not possible, so please create it again or save it before the retention period expires.
Q. About withdrawal / deletion
If you wish to delete your account (withdraw), please follow the steps within the app or contact the support address above.
Important notes
- Use only data of yourself or of people who have given permission as Input Data for this service.
- If misuse is confirmed, we may take measures such as suspending use.
Note: This page is an English translation provided for convenience only. The Japanese version is the authoritative text, and the Japanese version shall prevail in the event of any discrepancy or difference in interpretation.（本ページは参考のための翻訳です。日本語版を正とします。）